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Privacy Policy (Marketplace Privacy Notice)

Effective date: 27th January 2026
Last updated: 27th January 2026

This Privacy Policy explains how tundahub.com ("we", "us", "our") collects, uses, shares, and protects your personal information when you use our website, mobile site, apps, and related services (together, the "Services").

We encourage you to read this Privacy Policy carefully. If you do not agree with it, please do not use our Services.

1. Who we are

Data Controller / Responsible Entity:
TundaHub LLC
Registered address: Chorley Crescent, Luzira, Kampala Uganda
Email: privacy@tundahub.com
Support page: https://www.tundahub.com/support

2. Scope of this Privacy Policy

This Privacy Policy applies when you:

  • Browse our classifieds and community marketplace
  • Create an account
  • Post listings, make offers, buy/sell items, or transact using our Services
  • Communicate with other users (e.g., chat, messages, comments)
  • Use our customer support

It also applies to our marketing and analytics activities.

3. What personal information we collect

We may collect personal information directly from you, automatically from your device, and from third parties.

3.1 Information you provide to us

Depending on how you use the Services, you may provide:

Identity data

  • Name, username, profile information

Contact data

  • Email address, phone number, address (if provided)

Account and authentication data

  • Password (encrypted), login method (email/social login), verification status

Listings and content

  • Photos, descriptions, location, category, pricing
  • Any personal information you include in a listing or profile

Messages and communications

  • Messages exchanged with other users and support

Transaction data (if applicable)

  • Order details, delivery info, purchase history, dispute information
  • Payment status and confirmations

Verification data (optional)

  • Identity verification status (and limited attributes) if you choose to verify your account

3.2 Information we collect automatically

When you use the Services, we may automatically collect:

Technical data

  • IP address, device ID, browser type/version, operating system
  • App version, time zone, language settings

Usage data

  • Pages viewed, features used, clicks, search terms, session duration
  • Referring URLs, interactions with listings and ads

Location data

  • Approximate location from IP address
  • Precise location only if you enable device permissions

3.3 Information from third parties

We may receive information from:

  • Social login providers (e.g., Google, Apple, Facebook) — basic profile and email (depending on your settings)
  • Payment processors — payment confirmation and limited transaction metadata
  • Fraud prevention providers — risk indicators, device reputation
  • Analytics/advertising partners — cookie and device identifiers

4. Public information and safety note

Listings and profile content may be public. This means:

  • Your listing content may be visible to anyone (including non-users)
  • Listings may be indexed by search engines
  • Other users may contact you via messaging features

Important: Do not include sensitive personal information in listings (e.g., ID numbers, bank details). Gumtree also emphasizes the risk of public sharing on marketplace platforms.

5. How we use your personal information

We use your information to:

5.1 Provide and operate the Services

  • Create and manage your account
  • Enable posting, browsing, messaging, offers, transactions
  • Display listings and search results
  • Provide customer support and respond to requests

5.2 Improve and develop the Services

  • Understand usage trends and improve features
  • Troubleshoot, debug, monitor performance
  • Test new functionality and UI changes

5.3 Safety, security, and fraud prevention

  • Detect and prevent scams, abuse, policy violations, and illegal activity
  • Protect users, enforce our Terms and moderation rules
  • Investigate reports and disputes

5.4 Personalization and advertising

  • Show relevant listings and recommendations
  • Measure ad performance and improve targeting (where permitted)

5.5 Communications

  • Service notifications (e.g., messages, listing updates)
  • Account verification and password reset
  • Marketing emails (you can opt out anytime)

5.6 Legal compliance

  • Meet regulatory, tax, accounting, and legal obligations
  • Respond to lawful requests by authorities

6. Legal bases for processing (where applicable)

If Uganda's Data Protection and Privacy Act, 2019 or similar laws apply, we process your data under one or more of the following legal bases:

  • Contract: to provide the Services you request (account, listings, messaging)
  • Legitimate interests: to run and improve our Services, prevent fraud, ensure safety
  • Consent: marketing cookies, optional location access, email marketing (in some regions)
  • Legal obligation: compliance with laws, court orders, lawful requests

7. Cookies, analytics, and similar technologies

We use cookies, SDKs, pixels, and local storage for:

  • Essential functions (login, preferences, security)
  • Analytics (site performance, usage measurement)
  • Personalization
  • Advertising (where enabled)

You can control cookies through:

  • Your browser settings
  • Our cookie banner / consent tool (where available)

8. How we share your personal information

We do not sell your personal information in the traditional sense. We may share it in the following situations:

8.1 With other users

  • Your public listings, profile info, and messages you send
  • Transaction-related information needed to complete a deal (e.g., delivery details if you choose delivery)

8.2 With service providers (processors)

We share information with trusted vendors who help us operate, such as:

  • Hosting and cloud storage
  • Analytics providers
  • Customer support tools
  • Fraud and security tools
  • Email/SMS delivery providers
  • Identity verification providers (if enabled)

8.3 With payment and logistics providers (if applicable)

If you pay or get delivery through our platform, we share necessary details with:

  • Payment processors
  • Shipping/courier providers

8.4 With authorities and for legal reasons

We may disclose information if required to:

  • Comply with law, regulation, court order, or legal process
  • Protect rights, safety, and security of users and the public
  • Prevent fraud and investigate violations

8.5 Business transfers

If we are involved in a merger, acquisition, asset sale, or restructuring, your data may be transferred as part of that transaction.

9. International data transfers

Your information may be processed in countries outside your home country. Where required, we use safeguards such as:

  • Standard Contractual Clauses (SCCs)
  • Equivalent legal transfer mechanisms
  • Vendor security and privacy due diligence

10. Data retention

We keep personal information only as long as necessary for:

  • Operating the Services and maintaining your account
  • Legal and compliance obligations
  • Fraud prevention and safety enforcement
  • Resolving disputes

Retention periods vary depending on the data type and reason for collection. We may anonymize or aggregate data for longer-term analytics.

11. Security

We use reasonable technical and organizational measures to protect your data, such as:

  • Access controls and authentication
  • Encryption in transit (TLS)
  • Monitoring and logging
  • Security reviews of vendors

However, no system is 100% secure. Please keep your account credentials safe and report suspicious activity.

12. Children's privacy

Our Services are not intended for children under 13 (depending on applicable law). We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us so we can delete it.

13. Your rights and choices

Depending on where you live, you may have rights including:

  • Access: request a copy of your data
  • Correction: fix inaccurate information
  • Deletion: request deletion of your account/data
  • Objection: object to certain processing
  • Restriction: restrict certain uses
  • Portability: receive data in a structured format
  • Withdraw consent: where processing is based on consent
  • Marketing opt-out: unsubscribe from marketing messages

You can usually manage some information via your account settings. For formal requests, contact us using Section 16.

14. Managing your communications

You may receive:

  • Service communications (required): account, security, transactional updates
  • Marketing communications (optional): promos, recommendations

To opt out of marketing:

  • Click "unsubscribe" in emails
  • Adjust notification preferences in your account
  • Contact support

15. Third-party links and user interactions

Our marketplace may contain third-party links or integrations. We are not responsible for third-party privacy practices. Please review their policies before sharing information.

When interacting with other users, you are responsible for what you choose to share.

16. Contact us

To ask questions or exercise your rights, contact:

Privacy Team – TundaHub LLC
Email: privacy@tundahub.com
Address: Chorley Crescent, Luzira, Kampala, Uganda
Support: support@tundahub.com

If you are not satisfied with our response, you may have the right to complain to your local data protection authority.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If changes are significant, we will notify you (e.g., via email or in-product notice). The "Last updated" date shows when the policy was last revised.